Please use this identifier to cite or link to this item: https://repositorio.consejodecomunicacion.gob.ec//handle/CONSEJO_REP/6620
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dc.contributor.authorSharma, H.-
dc.contributor.authorJain, Varsha-
dc.contributor.authorMogaji, Emmanuel-
dc.contributor.authorBabbili, Anantha-
dc.date.accessioned2024-02-01T13:40:02Z-
dc.date.available2024-02-01T13:40:02Z-
dc.date.issued2023-
dc.identifier.citationSharma, H., Jain, V., Mogaji, E., and Babbili, A. (2023). Restorative Power of Empathetic Communication for Participatory Governance and Community Well-Being. International Journal Of Communication, 17, 24. Retrieved from https://ijoc.org/index.php/ijoc/article/view/20122/4404es_ES
dc.identifier.issn1932-8036-
dc.identifier.urihttps://repositorio.consejodecomunicacion.gob.ec//handle/CONSEJO_REP/6620-
dc.description.abstractOur study unravels the interrelationship between empathetic communication, participatory governance, and community well-being during crises such as the pandemic. Existing research has solemnized the role of empathy in communication during an organizational crisis. However, it has a limited focus on a global crisis, such as the COVID19 pandemic, which has altered people’s behavior and expectations. We theorize that empathy in communication increases the effectiveness of messages communicated during unprecedented situations and invokes a sense of participation among people. We interviewed 60 service industry leaders from India, Nigeria, Mexico, and the United Kingdom. We complemented our interview data with another round of interviews with 10 young service industry professionals who worked as corporate communication practitioners. We aimed to understand how service industry professionals defined and used empathetic communication during global crises in a progressive social media landscape. The analysis unveils the power of empathy to balance emotional states, people’s expectations during a crisis, participatory governance, and community well-being as the overall outcomes of a message delivered during crises or otherwise.es_ES
dc.language.isoenes_ES
dc.publisherInternational Journal of Communicationes_ES
dc.subjectcommunicationes_ES
dc.subjectgovernancees_ES
dc.subjectrestorativees_ES
dc.titleRestorative Power of Empathetic Communication for Participatory Governance and Community Well-Beinges_ES
dc.title.alternativeInternational Journal of Communicationes_ES
dc.typeArticlees_ES
Appears in Collections:Documentos internacionales sobre libertad de expresión y derechos conexos

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