Using Radical Co-Design to Create and Develop a Technology-Based Solution to Improve Post-Release Outcomes for Formerly Incarcerated Women: LindaBot

Abstract

Most women exiting prison face profound disadvantages and are likely to struggle with poor mental and physical health. Rarely are women furnished with the resources needed to flourish post-release, and seemingly simple-sounding tasks like getting formal identification are quite complicated. The contributions of lived experience to human service delivery and research are incredibly valuable, yet the ability to contribute meaningfully to interventions is rarely afforded to formerly incarcerated women. Our project seeks to address this gap through the co-design of a chatbot, called LindaBot. In this article, we discuss the method and methodology we used when working with formerly incarcerated women to ideate, design, develop, and test a technology-based solution to support their transition out of prison.