Bossware| Knowledge Workers of the Digital World, Unite! Knowledge Workers’ Workplace Surveillance and Hidden Transcripts in China

Abstract

In the aftermath of the COVID-19 pandemic, there is a growing use of Information and Communication Technology (ICT) for the purposes of labor control and surveillance. This trend significantly affects the knowledge workers who are deeply connected with ICT. However, there is a lack of studies tackling the perceptions of knowledge workers regarding surveillance, its impact on their work practices, and how they push back against it. Based on Scott’s concept of hidden transcripts, this article studies the workplace surveillance faced by Chinese knowledge workers and their responses and reveals the complex interplay between workplace control, the meaning of work, and hidden transcripts. Based on the findings of 13 in-depth interviews and the analysis of the content of 3,205 Weibo posts, 4 themes are identified in the discussions about the work of Chinese knowledge workers, the influence of their perceived meaning of work on their interpretation of surveillance, and the specific strategies of their hidden transcripts. The paradoxical role of ICT is demonstrated in labor rights as sites of surveillance and counter-surveillance, especially digital platforms. Furthermore, a more comprehensive internal view of the survival dynamics among knowledge workers is provided.