Please use this identifier to cite or link to this item:
https://repositorio.consejodecomunicacion.gob.ec//handle/CONSEJO_REP/8491
Title: | Moving Forward Against Misinformation or Stepping Back? WhatsApp’s Forwarded Tag as an Electronically Relayed Information Cue |
Other Titles: | International Journal of Communication |
Authors: | Tandoc-Jr, Edson Rosenthal, Sonny Yeo, Jerome Ong, Zoe Yang, Tingtin Malik, Shelly Ou, Mengxue Zhou, Yichen Zheng, Jingwei Mohamed, Hamka Tan, Joanne Lau, Zhi Lim, Jia |
Keywords: | cue qualitative heuristic |
Issue Date: | 2022 |
Publisher: | International Journal of Communication |
Citation: | Tandoc-Jr., E., Rosenthal, S., Yeo, J., Ong, Z., Yang, T., Malik, S., Ou, M., Zhou, Y., Zheng, J., Mohamed, H., Tan, J., Lau, Z., and Lim, J. (2022). Moving Forward Against Misinformation or Stepping Back? WhatsApp’s Forwarded Tag as an Electronically Relayed Information Cue. International Journal Of Communication, 16, 18.https://ijoc.org/index.php/ijoc/article/view/18138/3740 |
Abstract: | WhatsApp, currently the leading messaging application in the world with an estimated 2 billion users, introduced the forwarded tag in July 2018. When WhatsApp users send messages that they received from someone else, a tag appears with the message to indicate it has been forwarded. By alerting receivers that the message was not written by the immediate sender and was merely passed along, the forwarded tag may trigger skepticism of, and efforts to, verify the message contents. But does it? This study conceptualizes the forwarded tag as an electronically relayed information cue (ERIC) and seeks to answer that question using a mixed-methods study conducted in Singapore. This study combines data from an online experiment (n = 266) and individual and group interviews (n = 65) in a sequential explanatory design. The online experiment found participants rated a WhatsApp message as less credible when it was accompanied by a forwarded tag, whereas the interviews found users associate the forwarded tag with originality and sincerity. |
URI: | https://repositorio.consejodecomunicacion.gob.ec//handle/CONSEJO_REP/8491 |
ISSN: | 1932-8036 |
Appears in Collections: | Documentos internacionales sobre libertad de expresión y derechos conexos |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Moving forward.pdf | Moving forward | 233,87 kB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.